Jceraw Terms of Purchase

Order Placement & Acceptance

Order Process

• Submission: When you complete the checkout process, you will receive an immediate order acknowledgment email confirming we have received your request. This email does not constitute order acceptance—it only verifies that your submission was successful.
• Acceptance: We will send a separate “Order Confirmation” email once we have reviewed and accepted your order. This email includes your order number, item details, pricing, and shipping information, and it marks the formation of a binding contract between you and jceraw.
• Rejection: We may reject orders for reasons including, but not limited to: insufficient inventory (e.g., a popular children’s jacket is out of stock), inaccurate pricing or product details (due to technical errors), suspected fraudulent payment or account activity, or failure to provide valid shipping/billing information.

Order Modifications & Cancellations

• Email our support team at service@jceraw.com with your order number and clear request (e.g., “Order #45678 – Cancel Women’s Cashmere Sweater”).
• We will confirm if the change/cancellation is possible. If your order has already entered processing or shipped, we cannot modify it—you will need to follow our return policy once you receive the items.

Pricing & Payment

Pricing Policies

• Price Accuracy: If a product is listed at an incorrect price due to a typo, technical glitch, or human error, we may cancel the order and refund any payment received, or offer you the option to purchase the product at the correct price. We will notify you promptly if this occurs.
• Promotions & Discounts: Limited-time offers, coupon codes, and sale prices apply only to eligible products and cannot be combined with other promotions unless explicitly stated. Discounts are non-retroactive—they cannot be applied to orders placed before the promotion start date or after it ends.

Payment Terms

• Accepted Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other secure payment options displayed at checkout. All payments must be made in full at the time of order placement.
• Payment Security: We do not store your credit card or payment details. All transactions are processed through PCI DSS-compliant third-party payment processors (e.g., Stripe, PayPal) that use industry-standard encryption to protect your financial information.
• Payment Authorization: When you place an order, we will authorize your payment method for the full order amount to ensure funds are available. This authorization may appear as a “pending” charge on your account until the order ships, at which point the charge will be finalized.
• Failed Payments: If your payment is declined or fails to process, we will notify you via email. You must update your payment information within 48 hours to avoid order cancellation.

Shipping & Delivery

• Processing Time: Orders are processed and prepared for shipping within 1–3 business days (excluding weekends and major holidays). You will receive a “Shipping Confirmation” email with a tracking number once your order leaves our facility at 168 Prudence Road, Pittsview Alabama 36871, United States.
• Delivery Timelines: Standard delivery takes 6–12 days from the date of shipping, regardless of your location. For urgent needs, expedited shipping options are available at checkout, with delivery typically within 2–5 days.
• Shipping Address Responsibility: You are solely responsible for providing a complete, accurate shipping address (including apartment/unit numbers, postal codes, and contact phone numbers). We are not liable for delayed, misdelivered, or returned orders due to incorrect address information. If you need to update your address, contact us within 24 hours of order placement—address changes are not possible after processing begins.

Returns & Refunds

• Return Eligibility: Products must be returned within 60 days of delivery, in unused, undamaged condition, with original tags and packaging intact. Final sale items (marked clearly on the product page) are not eligible for return or refund.
• Return Process: To initiate a return, email service@jceraw.com with your order number and the reason for the return. We will send a pre-paid shipping label and instructions for packaging and dropping off your items. Returns sent without prior authorization may be delayed or rejected.
• Refund Processing: Once we receive and inspect your return (typically 3–5 business days after delivery to our facility), we will process your refund within 5–10 days. Refunds are credited back to your original payment method, and you will receive a “Refund Confirmation” email once the transaction is complete.
• Defective or Incorrect Products: If you receive a defective item (e.g., a broken zipper on a men’s jacket) or the wrong product (e.g., you ordered a size M dress but received a size S), contact us within 7 days of delivery. We will send a replacement immediately (with free shipping) and provide a pre-paid label for returning the faulty/incorrect item—no cost or hassle to you.

Product Availability & Descriptions

• Inventory Discrepancies: Despite our best efforts, occasional stockouts may happen (e.g., a children’s onesie sells out faster than our system updates). If an item in your order is unavailable after purchase, we will notify you via email and offer a full refund for that item or the option to replace it with a similar product of equal value.
• Product Descriptions: We provide detailed information about each product (fabric composition, sizing, care instructions) to help you make informed decisions. However, color variations may occur due to differences in device screens (e.g., a “navy blue” sweater may appear slightly darker on a phone than in person), and minor variations in stitching or details are normal for handcrafted or garment-dyed items.
• Sizing: Our sizing charts are available on each product page and are based on standard measurements. If you are unsure about fit, contact our support team at service@jceraw.com for personalized assistance—we can provide specific measurements or fit recommendations for women’s, men’s, and children’s clothing.

Limitation of Liability

Governing Law

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