Contact Us

Contact Jceraw

Thank you for choosing Jceraw. We’re here to assist you with any questions, concerns, or feedback regarding our women’s and men’s clothing, children’s apparel, cashmere sweaters, shoes, accessories, and services. Below are the most convenient ways to reach our dedicated customer service team, designed to ensure you get the support you need quickly and efficiently.

Email Support (Recommended)

Our email channel offers detailed, personalized responses and is ideal for all types of inquiries—from product sizing to order issues. We prioritize every message and aim to resolve your concerns thoroughly.
  • Official Email: service@jceraw.com
  • Service Hours: Monday to Friday, 9:00 AM – 8:00 PM CST (excluding major U.S. holidays)
  • Response Time: We guarantee a response within 24 business hours. For urgent matters (e.g., last-minute order changes, missing shipments), include “URGENT” in the email subject line for priority handling (response within 4 hours).
  • How to Get the Best Results: Include your full name, order number (if applicable), and clear details about your inquiry. Example: “Order #12345 – Sarah Johnson – Need sizing help for men’s wool suit”.

Mailing Address

For formal correspondence, documentation submissions (e.g., return receipts, warranty claims), or written feedback, send your mail to our customer service headquarters:
  • Full Address: jceraw Customer Service Team, 168 Prudence Road, Pittsview Alabama 36871, United States
  • Processing Time: Please allow 5–7 business days for us to receive and process your mail. We will follow up with a written or email response within 24 hours of reviewing your submission.
  • What to Include: Your contact information (email and phone number) so we can reach you with updates, along with a detailed note explaining the purpose of your correspondence.

24/7 Self-Service Resources

For immediate answers to common questions, our self-service tools are available around the clock—no wait required. These resources are designed to help you resolve issues quickly on your own schedule.
  • FAQ Page: Visit jceraw.com/faq for answers to top inquiries, including sizing guides for women’s dresses, children’s clothing fit tips, shipping timelines, and return eligibility.
  • Order Tracking: Log into your jceraw account at jceraw.com/account to view real-time order status, tracking updates, and delivery estimates.
  • Policy Library: Access our full suite of policies (Shipping, Refund, Terms of Purchase, Privacy) at jceraw.com/policies for detailed information about our services.
  • Product Details: Each product page on jceraw.com includes comprehensive information—fabric composition, care instructions, sizing charts, and availability—to help you make informed decisions.

Common Inquiries We Handle

Our team is trained to assist with a wide range of needs. Here are the most frequent topics customers reach out about:
Product Support
  • Sizing guidance for all categories
  • Fabric care and maintenance
  • Product availability and restocks
Order & Payment
  • Order status and modifications
  • Payment issues (declines, refunds)
  • Address updates (within 24 hours)
Shipping & Returns
  • Tracking assistance
  • Delayed or missing packages
  • Return initiation and refunds

Escalation for Unresolved Issues

We strive to resolve every concern on the first contact, but if you feel your issue hasn’t been addressed to your satisfaction, you can escalate it to our Customer Service Manager:
  1. Send an email to service@jceraw.com with “Escalation Request” in the subject line.
  2. Include your original inquiry details, order number, previous communication history (if any), and a brief explanation of why you’re requesting escalation.
  3. Our Customer Service Manager will review your case within 12 business hours and contact you directly to provide a resolution.