Jceraw Privacy Policy

Information We Collect

Information You Provide Voluntarily

• Account Creation: Full name, email address (e.g., service@jceraw.com for inquiries, your personal email for your account), password, and phone number (optional, for order updates via SMS).
• Purchase Information: Shipping address (e.g., 168 Prudence Road, Pittsview Alabama 36871 for our headquarters; your personal address for deliveries), billing address, payment details (credit card number, expiry date, security code—processed securely via third-party payment providers, never stored directly by jceraw), and order preferences (e.g., size notes for children’s clothing).
• Customer Support Interactions: Details about your inquiries (e.g., sizing questions for men’s suits, return requests for women’s dresses), photos you may share (e.g., of a damaged cashmere sweater), and communication history (emails, chat logs if applicable).
• Newsletter & Marketing Opt-Ins: Email address (if you sign up to receive updates on new collections, exclusive offers, or styling tips).
• Feedback & Surveys: Your responses to voluntary surveys about our products, services, or shopping experience.

Information Collected Automatically

• Device & Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device model (e.g., iPhone 15, laptop), and internet service provider.
• Browsing Activity: Pages you visit (e.g., children’s clothing category, men’s jackets collection), time spent on each page, products you view or save to your favorites, search terms (e.g., “cashmere sweaters”), and links you click.
• Cookie Data: Small text files stored on your device that remember your preferences (e.g., saved shipping addresses, language settings) and help you avoid re-entering information. You can manage cookie settings in your browser, but disabling certain cookies may limit site functionality (e.g., unable to save items to your cart).
• Location Data (General): Approximate geographic location derived from your IP address (e.g., city or region), used to tailor shipping options and ensure compliance with local regulations—never precise GPS data unless you explicitly provide it.

How We Use Your Information

• Process & Fulfill Orders: Verify your identity, process payments (via secure third parties), ship your purchases (using your shipping address), send order confirmations and tracking updates (to your email or phone), and handle returns or refunds.
• Provide Customer Support: Respond to your inquiries (e.g., helping you track a delayed order for women’s shoes), resolve issues (e.g., replacing a defective children’s onesie), and maintain a record of your interactions to ensure consistent service.
• Personalize Your Experience: Recommend products based on your browsing history (e.g., suggesting men’s suits if you viewed tailored wear), remember your size preferences (e.g., saving your child’s shoe size), and customize site content (e.g., showing seasonal collections relevant to your location).
• Improve Our Products & Services: Analyze browsing and purchase data to identify trends (e.g., high demand for organic cotton children’s clothing), test site updates (e.g., new checkout flows), and refine our collections to better meet customer needs.
• Send Marketing Communications: If you opt in, send emails about new arrivals (e.g., winter jackets), exclusive offers (e.g., discounts on cashmere sweaters), or styling guides. You can unsubscribe from these communications at any time via the “unsubscribe” link in every email.
• Ensure Site Security: Detect and prevent fraudulent activity (e.g., unusual payment patterns for men’s suits), protect against unauthorized access to user accounts, and maintain the integrity of our platform.
• Comply with Legal Obligations: Fulfill tax, accounting, and regulatory requirements (e.g., retaining order records for a specified period) and respond to valid legal requests (e.g., subpoenas) when required by law.

How We Share Your Information

• Third-Party Payment Processors: Companies like PayPal, Stripe, or credit card issuers who handle payment transactions. They receive only the information needed to process payments (e.g., billing address, card details) and do not use your data for other purposes.
• Shipping & Fulfillment Partners: Carriers (e.g., UPS, USPS) who deliver your orders. They receive your shipping address and contact information to ensure timely delivery and provide tracking updates.
• Customer Support Tools: Platforms that help us manage inquiries (e.g., email management software). These tools store your communication history with our support team but are restricted from using the data for their own benefit.
• Analytics Providers: Services like Google Analytics that help us understand site traffic and user behavior. We anonymize data shared with these providers where possible (e.g., masking part of your IP address).
• Legal & Regulatory Authorities: We may disclose your information if required by law (e.g., to comply with a court order), to protect our legal rights, or to prevent harm to you or others (e.g., addressing fraudulent activity).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner—but only under terms that protect its confidentiality and use consistent with this Privacy Policy.

How We Protect Your Information

• Secure Data Transmission: All data sent between your browser and jceraw.com (e.g., payment details, account information) is encrypted using SSL (Secure Sockets Layer) technology—indicated by the “https://” prefix and padlock icon in your browser.
• Restricted Access: Only authorized jceraw employees (e.g., customer service representatives, order processing teams) have access to your personal information, and they are trained on privacy and security protocols.
• Third-Party Security: Our payment processors and service providers maintain their own robust security measures, compliant with standards like PCI DSS (Payment Card Industry Data Security Standard) for payment data.
• Data Retention Limits: We keep your personal information only as long as needed to fulfill the purposes outlined in this Policy (e.g., retaining order history for 7 years for tax purposes) or as required by law. After that, we securely delete or anonymize the data.
• Account Security: We require strong passwords for user accounts and offer guidance on creating secure credentials. You can help protect your account by not sharing your password and logging out after using public devices.

Your Privacy Rights

• Access Your Information: Request a copy of the personal data we hold about you (e.g., your order history, account details). To do this, email us at service@jceraw.com with the subject line “Data Access Request.”
• Correct Inaccuracies: Update or correct outdated information (e.g., a new shipping address, changed phone number) by editing your account settings directly on jceraw.com or contacting our support team.
• Delete Your Information: Request the deletion of your personal data (where permitted by law). Note that some data may be retained for legal or business purposes (e.g., order records for tax compliance). Email us at service@jceraw.com with “Data Deletion Request” in the subject line.
• Opt Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any jceraw marketing message. You can also adjust your account settings to disable marketing communications.
• Withdraw Consent: If you previously consented to a specific use of your data (e.g., sharing your email for a partner promotion), you can withdraw that consent by contacting us at service@jceraw.com.

Children’s Privacy

Cookies & Similar Technologies

• Necessary Cookies: Required for basic site functions (e.g., keeping items in your cart, enabling secure checkout). These cannot be disabled without breaking site features.
• Performance Cookies: Track site performance (e.g., page load times) to identify and fix issues. They do not collect personal information.
• Functional & Marketing Cookies: Remember your preferences (e.g., saved sizes) and personalize content (e.g., product recommendations). You can disable these in your browser settings, but doing so may limit personalized features.

Changes to This Privacy Policy

• Post the revised policy on jceraw.com with a clear notice of the update.
• Send an email notification to users who have opted in to communications, if the changes significantly impact their privacy rights.

Contact Us