Shipping Policy

Jceraw Shipping Policy

At Jceraw, we strive to get your orders of women’s and men’s clothing, children’s apparel, cashmere sweaters, shoes, accessories, and more to you quickly and seamlessly. This Shipping Policy outlines our commitment to free shipping, transparent delivery timelines, and reliable order tracking—all designed to make your shopping experience stress-free. All shipping-related transactions are processed in United States Dollars (USD), and we ensure consistent service whether you’re ordering a single sweater or a full family wardrobe.

Shipping Eligibility & Free Shipping

We believe great clothing should be accessible without hidden costs, which is why we offer free standard shipping on every order—no minimum purchase required. Here’s what you need to know about eligibility:
  • All Products Qualify: Every item on jceraw.com—from children’s onesies to men’s suits and women’s dresses—qualifies for free standard shipping. There are no exclusions based on product type, size, or quantity.
  • No Geographic Restrictions: Free standard shipping applies to all delivery locations, with consistent delivery timelines regardless of where you are. We do not distinguish between domestic and international shipping for standard delivery—all orders follow the same process.
  • Order Eligibility: To qualify for shipping, your order must be successfully processed (i.e., payment is authorized, and items are in stock). You will receive an order confirmation email once your order is approved for shipping.

Order Processing Time

Before your order ships, our team carefully prepares and verifies your items to ensure quality and accuracy. Our processing timeline is designed to balance speed with attention to detail:
  • Standard Processing: Most orders are processed and prepared for shipping within 1–3 business days. Business days exclude weekends (Saturday and Sunday) and major United States holidays (e.g., Thanksgiving, Christmas, New Year’s Day).
  • Processing Exceptions: Custom-sized items, personalized accessories, or orders with a very large quantity (e.g., bulk children’s clothing for a daycare) may require 4–5 business days to process. This will be clearly noted on the product page or during checkout.
  • Processing Notifications: You will receive two key emails related to processing: Order Acknowledgment: Sent immediately after you place your order, confirming we have received your request.
  • Shipping Confirmation: Sent once your order has been processed, packed, and handed off to the carrier. This email includes your tracking number and delivery details.

Shipping Methods & Delivery Timelines

We offer two reliable shipping methods to meet your needs—whether you’re shopping ahead or need an item for a last-minute occasion. Delivery timelines begin the day your order ships (not the day it is placed).

1. Standard Shipping (Free)

  • Delivery Timeline: 6–12 business days from the date of shipping. This timeline is consistent for all delivery locations, and we work with trusted carriers (e.g., UPS, USPS, FedEx) to ensure on-time delivery.
  • Carrier Selection: We select the carrier based on your location and the size of your package to optimize speed and cost-efficiency. You will be notified of the carrier in your shipping confirmation email.
  • Ideal For: Regular purchases where you don’t need the item immediately (e.g., restocking your child’s wardrobe, buying a cashmere sweater for the upcoming season).

2. Expedited Shipping (Paid)

  • Delivery Timeline: 2–5 business days from the date of shipping. Expedited orders are prioritized during processing and shipped via premium carrier services for faster transit.
  • Cost: The cost of expedited shipping is calculated at checkout based on your location and the weight of your package. You will see the exact cost before completing your order.
  • Processing Priority: Expedited orders are processed within 1 business day (even during peak periods) to ensure they reach you as quickly as possible.
  • Ideal For: Last-minute purchases (e.g., a dress for a wedding, a suit for a job interview) or time-sensitive gifts.

Order Tracking

We believe you should always know where your order is. That’s why we provide full tracking for every shipment:
  • Tracking Number: A unique tracking number is generated when your order ships and is included in your shipping confirmation email. You can use this number to monitor your package’s status 24/7.
  • Tracking Methods: Click the tracking link in your shipping confirmation email to be directed to the carrier’s tracking page.
  • Log into your jceraw account, navigate to “Order History,” and select your order to view tracking details.
  • Visit the carrier’s website directly and enter your tracking number to check status.
Tracking Updates: The carrier will provide updates at key stages (e.g., “In Transit,” “Out for Delivery,” “Delivered”). You may also opt to receive SMS updates from the carrier when you enter your phone number at checkout.

Shipping Address Requirements

To ensure your order is delivered correctly and on time, please follow these address guidelines when placing your order:
  • Accuracy: Provide a complete, accurate shipping address including street name, apartment/unit number, city, state, postal code, and country. Missing or incorrect details (e.g., no unit number for an apartment complex) may cause delivery delays or misdelivery.
  • Address Changes: You may update your shipping address only within 24 hours of placing your order. After that, your order will have entered processing, and address changes will no longer be possible. To update your address, email service@jceraw.com with your order number and corrected address.
  • PO Boxes & Military Addresses: We ship to PO Boxes and APO/FPO/DPO addresses via USPS. Delivery timelines for these addresses may be slightly longer (7–14 business days for standard shipping) due to carrier restrictions.
  • International Addresses: We ship to most international locations, with the same standard delivery timeline (6–12 business days). You are responsible for any customs duties, taxes, or fees imposed by your country’s government—these are not included in your order total and will be collected by the carrier upon delivery.

Delayed, Missing, or Damaged Shipments

While we work hard to ensure smooth deliveries, occasional issues may arise. Here’s how we resolve common shipping problems:

Delayed Shipments

If your order is not delivered within the estimated timeline, please take the following steps:
  • Check the tracking information for updates—carriers may experience delays due to weather, high volume, or other unforeseen circumstances.
  • If the tracking shows no movement for 3 or more business days, email our support team at service@jceraw.com with your order number and tracking number. We will investigate with the carrier and provide you with a revised delivery estimate.
  • If the delay is due to our processing error, we will offer a gesture of goodwill (e.g., a discount on your next order) to apologize for the inconvenience.

Missing Shipments

If the carrier marks your order as “Delivered” but you have not received it, follow these steps:
  • Check with family members, neighbors, or building management—carriers often leave packages with trusted individuals or in secure locations (e.g., a porch, mailbox).
  • Contact the carrier directly to file a “missing package” claim—they will investigate the delivery route and driver notes.
  • Email our support team at service@jceraw.com with your order number, tracking number, and carrier claim details. If the carrier confirms the package is lost, we will ship a replacement order at no cost to you or process a full refund, depending on your preference.

Damaged Shipments

If your package or items arrive damaged (e.g., a crushed box, a torn sweater, a scuffed shoe), please report it within 7 days of delivery:
  • Take photos of the damaged packaging and the item(s) to document the issue.
  • Email our support team at service@jceraw.com with your order number, photos, and a description of the damage.
  • We will send a replacement item via your original shipping method at no cost, and provide a pre-paid label for returning the damaged item (if requested). Alternatively, you may opt for a full refund.

Peak Period Shipping

During busy seasons (e.g., Black Friday, Christmas, back-to-school), order volume and carrier delays may occur. To ensure your order arrives on time:
  • Order Early: We recommend placing holiday or time-sensitive orders at least 2 weeks before your needed date to account for potential delays.
  • Expedited Shipping Cutoff Dates: We will post expedited shipping cutoff dates for major holidays on the homepage of jceraw.com—orders placed after these dates may not arrive before the holiday.
  • Processing Updates: During peak periods, processing times may extend to 3–4 business days for standard orders. We will notify you via email if your order is affected by extended processing.

Contact Us for Shipping Support

If you have questions about our shipping policy, need help tracking your order, or want to resolve a shipping issue, our customer support team is here to assist:
  • Email: service@jceraw.com (subject line: “Shipping Inquiry”)
  • Mailing Address: jceraw Shipping Team, 168 Prudence Road, Pittsview Alabama 36871, United States (for written correspondence)
We aim to respond to all shipping-related inquiries within 24 business hours and resolve issues promptly. Thank you for choosing jceraw—we appreciate your trust and are committed to getting your order to you safely and on time.