Jceraw Refund Policy

Return Eligibility

• Timeframe: Items must be returned within 60 days of the delivery date. We calculate this from the date your package is marked “Delivered” by the carrier (you can find this information in your order tracking or shipping confirmation email).
• Condition: Items must be in unused, unworn, and undamaged condition. Original tags, labels, and packaging must be intact—this includes hygiene labels on intimate apparel or children’s clothing. We cannot accept returns for items that show signs of wear (e.g., pilling on cashmere, stains on dresses, or altered hems on men’s suits).
• Exceptions: Final sale items (clearly marked on the product page) are not eligible for return or refund. Custom-sized items, personalized accessories, and perishable products (if applicable) may also be non-returnable—this will be noted on the individual product listing.
• Proof of Purchase: You must provide a valid order number or receipt to process your return. This helps us quickly locate your order details and ensure a smooth refund process.

How to Initiate a Return

1. Request Return Authorization: Email our customer support team at service@jceraw.com with your order number, the item(s) you wish to return, and the reason for the return (e.g., “Order #12345 – Women’s Linen Dress, size too large”). This helps us prepare for your return and avoid processing delays.
2. Receive Return Instructions: Within 24 business hours, we will send you a confirmation email with a pre-paid return shipping label and detailed packaging guidelines. The label is complimentary—you will not be charged for return shipping.
3. Package and Ship: Securely pack the item(s) in the original packaging (if available) or a sturdy box to prevent damage during transit. Attach the pre-paid label to the package and drop it off at the designated carrier location (e.g., UPS, USPS) or schedule a pickup (if offered by the carrier).
4. Track Your Return: Keep the return tracking number provided by the carrier to monitor the status of your package. You can also share this number with our support team if you need updates on its delivery to our facility.

Return Processing & Inspection

• Receipt Confirmation: We will send you an email within 3–5 business days of receiving your package to confirm that your return has been checked in.
• Quality Inspection: Our team will inspect the item(s) to verify they meet our return eligibility criteria. If the item is damaged, worn, or missing tags, we will notify you via email and provide photos of the issue. In such cases, we may offer a partial refund or return the item to you at no cost.
• Approval or Rejection: If your return is approved, we will proceed with processing your refund. If rejected, we will explain the reason and outline your options (e.g., requesting a partial refund or having the item shipped back).

Refund Processing Details

• Processing Time: Refunds are initiated within 5–10 business days of return approval. This timeframe allows for our team to update your order status and for the refund to be sent to your payment provider.
• Refund Method: Refunds are credited back to the original payment method used for the purchase. For example: Credit/debit card payments: The refund will appear as a credit on your card statement.
• PayPal payments: The refund will be deposited directly into your PayPal account.
• Gift card payments: The refund will be issued as a new jceraw gift card, sent to your email address.

Exchanges

• Initiate a return for the original item following the steps outlined above, noting “Exchange Request” in your email to service@jceraw.com.
• Place a new order for the desired item on jceraw.com—this ensures the item is reserved for you, especially if inventory is limited.
• Once your original item is returned and approved, we will process the refund for that order. This method is faster than waiting for an exchange to be processed, as it avoids potential inventory delays.
• If the desired item is out of stock, our support team will notify you and offer alternative options (e.g., backorder notification or a full refund).

Defective, Damaged, or Incorrect Items

• Report the Issue: Contact us within 7 days of delivery at service@jceraw.com with your order number, photos of the item (showing the defect, damage, or incorrect product), and a brief description of the problem.
• Our Solution: We will send the correct or replacement item via standard shipping (with expedited shipping available if needed) at no charge. We will also provide a pre-paid label for returning the defective, damaged, or incorrect item—no return shipping fees apply.
• Refund Alternative: If you prefer a refund instead of a replacement, we will process a full refund within 5–10 business days of receiving your report, without requiring you to return the item (in some cases, we may ask for return to analyze quality issues).

Missing or Lost Returns

• Contact the carrier using the return tracking number to file a claim and investigate the status of the package.
• Email our support team at service@jceraw.com with the return tracking number, carrier claim details, and a copy of the shipping receipt. We will assist in following up with the carrier on your behalf.
• If the return is confirmed lost by the carrier, we will process a full refund or send a replacement item, depending on your preference.

Contact Us for Refund Support

• Email: service@jceraw.com (subject line: “Refund Inquiry”)
• Mailing Address: jceraw Customer Service, 168 Prudence Road, Pittsview Alabama 36871, United States (for written correspondence)